Your whole operation, read in one place.
We install the infrastructure your site needs and turn it into one platform: what happens in every area, measured, prioritized and comparable across all your sites.
35+ years installing the infrastructure that runs operations
Partners
Sidón is all the software your operation runs on, in one account.
What gets measured, audited and maintained, who comes in and who is on shift. Today that is five systems that don’t talk to each other. In Sidón it is one account and one way to follow up.
Operations overview
What Duma noticed reading the modules together
Network indicators
Network ICOS
- Original · week 1
- 71
- Difference
- −1
Site to attend to: Critical
60
−4.6against −1 for the network
Warehouse: the furthest from the target of 70.
Below target: Critical
3 of 6
Downtown Branch, Corporate, and Warehouse, below 70.
Lowest module: Critical
58
−4since W1
Shifts: the lowest in the network.
Best site: On track
79
+0.2since W1
Plant: the benchmark for the rest.
Network evidence
ICOS, 12 weeks
Network ICOS: from 71 in W1 to 70 in W12. Low 70 in W12, high 71 in W1. Target 70.
View data
| Week | ICOS |
|---|---|
| W1 | 71 |
| W2 | 70.5 |
| W3 | 70.8 |
| W4 | 70.6 |
| W5 | 70.9 |
| W6 | 70.3 |
| W7 | 70.6 |
| W8 | 70.6 |
| W9 | 70.9 |
| W10 | 70.4 |
| W11 | 70.1 |
| W12 | 70 |
Sites, worst to best
- On track ≥75
- Attention 65–74
- Critical <65
The network’s 5 modules
Week 12 against week 1
- On track ≥75
- Attention 65–74
- Critical <65
Equipment that keeps failing
More correctives, slower closing
Correctives opened per week: from 34 in W1 to 38 in W12. Low 33 in W5, high 40 in W11. Average close from 30 h to 42 h; goal 24 h or less.
View data
| Week | Correctives opened | Average close |
|---|---|---|
| W1 | 34 | 30 h |
| W2 | 35 | 30 h |
| W3 | 34 | 40 h |
| W4 | 35 | 37 h |
| W5 | 33 | 36 h |
| W6 | 38 | 39 h |
| W7 | 40 | 35 h |
| W8 | 36 | 37 h |
| W9 | 38 | 38 h |
| W10 | 37 | 29 h |
| W11 | 40 | 37 h |
| W12 | 38 | 42 h |
Average close from 30 h to 42 h · goal 24 h or less
What we recommend
1Distribution Center · Cold roomsCheck the reading with a reference thermometer and, if confirmed, inspect chamber 2’s compressor
Chamber 2 has 16 threshold breaches since W6 and is still at −15.4 °C; the task has been in the field for 2 h 14 min.
- Who:
- Distribution Center maintenance
- When:
- Today, before the 22:00 shift change
- Goal:
- Chamber 2 at −18 °C or below for 24 h straight and the task closed against the sensor
2Warehouse · ShiftsStaff the 06:00 slot with the 6 required people before opening
5 of 7 openings this week had fewer staff than required; in 4 of them the opening checklist was not closed.
- Who:
- Warehouse manager
- When:
- From tomorrow and all of next week
- Goal:
- 7 of 7 openings fully staffed and with the opening checklist closed
3Plant · ShiftsMove morning-shift staff to 12:00–16:00 and cover today’s 6 absences
The 14:00 slot has 57% coverage; 5 of today’s 8 slots fall below what is required, around the peak hour.
- Who:
- Plant head of operations
- When:
- Today, before 16:00
- Goal:
- 85% or more coverage in the 12:00 and 14:00 slots for the rest of the week
4Network · MaintenanceReschedule overdue preventive jobs, starting with refrigeration
This week 33 of 54 preventive jobs were done on time (61%) and 16 tasks went overdue; average response is still 38 min.
- Who:
- Maintenance coordination
- When:
- Within the next 72 h
- Goal:
- 80% or more of preventive jobs on time next week
5Corporate · Cold roomsName an on-call owner for the cafeteria chamber alerts
In the last 4 weeks, 1 of 5 threshold breaches in the cafeteria chamber was attended within 30 min.
- Who:
- Corporate manager
- When:
- Before next weekend
- Goal:
- 100% of threshold breaches attended within 30 min
The operation raises alerts all day. Someone has to decide what matters.
Sidón generates and connects your operation’s data; Duma AI is the layer that interprets it: a team of specialist agents that watches, prioritizes and tells you what to do.
Connects to your sources.
It reads the areas you have in Sidón and, on top of them, the external systems and data your operation already uses.
A team of specialists.
Operations, quality, maintenance and data. Each question reaches the one who knows the subject, and Duma brings their answers together into a single reading.
Tells you what to do.
Every reading ends in a concrete action: what, who, by when and with what target.
Watches for you.
It checks the operation without anyone asking, alerts the person in charge right away and confirms when someone has taken care of it.
Sidón
- +
AgentOperations
AgentQuality
AgentMaintenance
AgentData
Duma AICoordinates and combines the answers
Recommended action
Check chamber 2’s sensor with a thermometer before sending a technician.
- Who
- Maintenance
- Deadline
- 24 h
- Target
- −18 °C or lower
Alert to the person in chargeMaintenance
Chamber 2 out of range: −15.4 °C.
Seen it, on my wayHandled
Reliable by design.
- Every figure can be traced.
Every number comes from a query you can review.
- It checks itself.
It checks its figures and marks what it can’t trace as “unverified”.
- If the data isn’t enough, it says so.
It writes “no data” rather than estimating or faking a zero.
- Field judgment.
It doesn’t claim causes without proof or invent costs.
- It recommends; your team decides.
It proposes the action; it doesn’t act on its own.
- Only what you’re meant to see.
It only answers with what your user is allowed to see.
Every industry asks it differently.
The platform is the same. The vocabulary, the areas and the unit you replicate are not.
Manufacturing & Industrial
Where is my capacity going?
Coming soon
Restaurants & Food Service
Do all my branches run the same way?
See industry
Retail
What isn’t on the floor right now?
Coming soon
Commercial & Corporate
Who comes in, what gets used, what fails?
See industry
What can’t you see in your operation today?
And what is it costing you? Tell us how your site works and where you need more control.